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Straight Talk About Business Etiquette

What is business etiquette? It is knowing and observing the rules of conduct that will maintain good relations with others without offending the other person. It applies to what you say, what you do, and how you look. It also covers what you don't do or say.

Etiquette is not a "fluffy" practice. Rather, it is a business-building concept of putting human values back into the workplace. A positive, professional image is critical in building rapport, the "fundamental compatibility" that influences the subconscious decision processes of others.

What does business etiquette include? Management consultants recommend that we understand behavior expectations in the following areas: networking, office meetings, traveling, dining with clients, and telecommunications, including both phone and e-mail.

In all face-to-face interactions-whether in the workplace or at a social occasion-first impressions are critical. Etiquette is especially important in early stages of a relationship. Experts say that most people decide to establish an ongoing relationship or not in the first four minutes they spend with someone.

Business etiquette seems like common sense. Unfortunately, it is not common practice. Rarely are "good manners" part of a job description, but they are critical in efforts to win and keep friends and business associates. Business manners are indeed the ultimate customer service tool.

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